Thank you for purchasing Pure Sanitary Pads by Period Poverty Project from ZamZam Foundation Inc. We strive to provide you with high-quality products and exceptional customer service. In case you are not completely satisfied with your purchase, we offer the following refund policy:
Eligibility for Refunds
To be eligible for a refund, you must contact us within 14 days of your order’s delivery date. Refunds are subject to our approval and must meet the criteria outlined below.
Refund Criteria
We accept refund requests for the following reasons:
i. Damaged or defective products: If you receive a damaged or defective Pure Sanitary Pad, contact us immediately with photographic evidence, and we will arrange for a refund or replacement.
ii. Incorrect order: If you receive an incorrect product or quantity different from what you ordered, please get in touch with us, and we will rectify the issue or provide a refund.
iii. Unsatisfactory product: If you are not satisfied with the quality of Pure Sanitary Pads, don’t hesitate to contact us to discuss your concerns. We may offer a refund at our discretion.
Return Process
Please get in touch with our customer support team at info@ppoverty.org to initiate a refund request. Please provide us with your order details, including the order number and a description of the issue. Our customer support team will review your request and guide you through the return process if necessary. Sometimes, we may require you to return the product to us for inspection or provide photographic evidence of the issue. Please only return products with prior authorization from our customer support team.
Refund Processing
Once your refund request is approved, we will process the refund within a reasonable timeframe. Refunds will be issued using the original payment method used for the purchase.
Please note that the refund may take additional time to reflect in your account, depending on your bank or payment provider.
Non-Refundable Items
Certain items are non-refundable, including:
i. Products that have been opened or used.
ii. Products returned without prior authorization.
iii. Products that are not in their original condition or packaging.
Shipping Costs
We will cover the return shipping costs if you are eligible for a refund due to damaged, defective, or incorrect products. You will be responsible for the return shipping costs for other cases, such as unsatisfactory products.
Contact Information
If you have any questions or need assistance with a refund request, don’t hesitate to contact our customer support team at info@ppoverty.org.
Please note that this refund policy applies only to purchases from our website. If you have purchased Pure Sanitary Pads through a third-party retailer, please refer to their refund policy.
By purchasing Pure Sanitary Pads from our website, you acknowledge that you have read, understood, and agreed to our refund policy.